Refund & Return Policy

Refund Policy

We appreciate your business with us at The Lotus Alchemist; however, due to the nature of our items, we do not accept refunds or returns.

You can always contact us for any return question at support@thelotusalchemist.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, herbal steam blends, salts, oils, teas, etc.). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you have received the wrong item, please contact us at  support@thelotusalchemist.com in order for us to resolve the issue as quickly as possible. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.